Mobilize the full power of the latest generation technologies with the ticket control solution available on the web and mobile application. Improve collaboration between your teams thanks to a complete and dynamic digital solution. Take advantage of the 300 other modules that can be activated on your DIGITALIZR platform.
Digitize and control your tickets thanks to our solution :
- Manage your customer tickets and after-sales service without constraints.
- Manage the rights of each member of each client organization : access or no access, if access choice of cases and projects to which the contact has access.
- Report anomalies on the goods and services delivered to it, either transversally – linked to the case – or directly related to items of goods and services in order to precisely locate the location of the reported anomaly.
- Manage internal assignments and distributions of customer tickets as well as interactions with the customer directly from the platform when your teams wish to communicate information or collect additional information.
- Report your affected customers with notified after tickets are resolved.
- Keep records in order to guarantee full traceability of all the operations carried out.